FAQ

Here’s an introduction to Your Places. The new Click & Collect app launched in Spring 2018.

CONSUMER
What is Your Places?
This is a portal (free on Android and iOS) that allows you to access your participating regular High Street outlets – to pay in advance for items using our click and collect system.

How to I add my favourite coffee shop?
If your coffee shop is part of the Your Places portal, you’ll see a sticker on their window with the above logo on it. Simply load the your places app and turn on your GPS – we’ll locate your nearest businesses. If they don’t have a sticker, why not suggest to them that they join?

CONSUMER SUPPORT
UK For UK sales and technical support simply email yourplaces@torusconnect.com or call +44 (0)20 8064 0388. You can also see news and updates on twitter: @torusconnect.

Please give the store reference number when contacting us, plus your personal app ID, so we can access your account. You’ll find this info in settings.

 

Cyprus For personalised and direct support in Cyprus please contact Onset Solutions by email at yourplaces.cyprus@torusconnect.com or call 00357 22816004.

BUSINESS
How much does it cost?
You’ll need to contact us so we can work out exactly what your requirements are first.

What do I need to add to my coffee shop?
If you pass the criteria to become a Your Places store, you’ll need to display the Your Places sticker in your window so customers know you’re part of the scheme. Plus, we’ll provide you with a range of promotional items to use in store – such as leaflets and posters.
What do I have to do that’s new?
To customise your app, we’ll show you our easy-to-use computer software. You’ll be able to adjust how your store looks, and also control orders in store with your own specialist application.


BUSINESS SUPPORT
To receive a specialist brochure and leaflet about the service, benefits and pricing structure of Your Places, simply email yourplaces@torusconnect.com. You will also need to provide your name, contact details and limited company information.

UK To sign up as a business on Your Places or to find out more contact UK sales and technical support. Simply email yourplaces@torusconnect.com or call +44 (0)20 8064 0388. You can also see news and updates on twitter: @torusconnect.

Please give your app reference number when contacting us. You’ll find this info in settings.

Cyprus For personalised and direct support in Cyprus please contact Onset Solutions by email at yourplaces.cyprus@torusconnect.com or call 00357 22816004.

RESELLERS

We are becoming established in Cyprus, Bulgaria, The Czech Republic and the UK. We are always interested in partnering with international resellers. To talk to us in confidence call +44 (0)20 8064 0388.


© 2018 Torus Connect Limited